CUSTOMER FEEDBACK

We utilize a simple NPS Technology Platform to gather real-time feedback from your customers and put their voices to work for you.

 

Rather than guessing whether you have provided a positive or negative customer experience we help you ask your customers for an honest assessment.  And we lead with one highly effective question:

 

“What is the likelihood that you would recommend us to a friend or colleague?”

KiQ is connected to over 50 review sites, covering all business types.

 

 

Our platform allows for up to 4 additional questions and one open-ended question.  1-10 Rankings are automatically converted to 1-5 star ratings for Google.

86% of respondents who have read negative reviews claimed that the information impacted their buying decision.

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Net Promoter, NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld.”